Last Updated: 9-1-2025

At TK Consulting & Design™, we are committed to delivering quality products and services with excellence. Please review our return and refund policy below, which covers both products (fulfilled through our partner Printful) and services (delivered directly by our team).

1. Products (Printful-Fulfilled)

All apparel and merchandise purchased through our shop are produced and fulfilled by Printful. Their return policy applies:

• Misprinted, Damaged, or Defective Items: Claims must be submitted within 30 days of receiving the product. Approved claims will be covered at no cost to you.

• Lost Packages: Claims for packages lost in transit must be submitted within 30 days of the estimated delivery date.

• Wrong Address / Unclaimed Shipments: If the wrong address is provided or shipments go unclaimed, the buyer is responsible for additional shipping costs. Unclaimed returns after 30 days will be donated to charity.

• Sealed Goods (e.g., face masks): For hygiene reasons, these cannot be returned.

• Size Exchanges & Buyer’s Remorse: Returns due to sizing issues or a change of mind are not eligible for a refund. You may place a new order at your own expense if you would like a different size or item.

• EU Consumers: As outlined under EU law, personalized goods or unsealed hygiene-related items are non-returnable.

All returns are sent directly to Printful’s facility. For product issues, please contact us at [insert contact email] so we can assist you with the claims process.

2. Services (Provided by TK Consulting & Design™)

Our services—including branding, web design, digital marketing, photography, and consulting—are tailored and customized to each client’s needs. Because of the nature of our work:

• Non-Refundable Services: All services are non-refundable once work has begun.

• Project Commitment: Payments made for strategy sessions, consulting, design work, or marketing campaigns are final.

• Failure to Deliver: If TK Consulting & Design™ fails to complete services in accordance with the terms outlined in our project policies, clients may be eligible for a partial or full refund, determined on a case-by-case basis.

• Client Responsibilities: Delays or incomplete services resulting from the client’s failure to provide required information, approvals, or participation are not grounds for a refund.

3. How to Submit a Claim

For products, please email us at info@consultingtk.com with your order number, description of the issue, and photos (if applicable).
For services, please reach out to your TK Consulting & Design™ account manager or email accounts@consultingtk.com so we can review your case.

4. Governing Terms

This policy is governed by TK Consulting & Design™’s policies and Printful’s return policy where applicable. By making a purchase, you acknowledge and agree to these terms.